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Frequently Asked Questions (FAQ)

1. How can I talk with a customer service representative?
2. Where is Union Electronic Distributors located?
3. What can I do at UED.net?
4. How can I register for a UED.net Account?
5. What if I lost my password?
6. Who can use UED.net for research information?
7. How do I place an Order?
8. What forms of payment does UED accept?
9. How long does it take for my items to ship?
10. How will you ship my order?
11. Which manufacturers does UED carry?
12. How do I use the batch order entry system?
13. What kind of warranty do I receive with my parts?
14. My part has been discontinued, how can I find a replacement?
15. My part is out of stock, will UED order it for me?
16. How can I get technical support?
17. I'm receiving an error message, how can I get help?
18. Does Union Electronic Distributors perform repairs or installations?
19. Is ordering on UED.net safe and secure?
20. What does UED.net do with my personal information?


1. How can I talk with a customer service representative?

We can be reached by phone, Monday through Friday, from 8:30am to 5:30pm Central Time. We can also be reached by fax or E-mail at your convenience.
Phone: (800) 648-6657 Fax: (800) 438-6466
Phone: (708) 946-9500 Fax: (708) 946-9200

Please visit our Contact Information page for more information.


2. Where is Union Electronic Distributors located?

Union Electronic Distributors is located in Beecher, Illinois - roughly 30 miles south of Chicago. Occupying 15 acres, our warehousing capacity of 50,000 square feet allows for aggressive on-hand stock of the components and parts you require.

3. What can I do at UED.net?

UED.net is the fastest and easiest way to research and order consumer electronic parts.

You can:

  • Search our Online Catalog
  • Get up to the minute pricing and inventory information
  • View your Sales, Billing, and Shipping reports
  • Get in touch with a Customer Service Representative
  • Place an order at your convenience

4. How can I register for a UED.net Account?

To create a new UED.net Account, simply go to the New User Registration page and follow the instructions.

5. What if I lost my password?

If you have lost your password, go to the Forgot Password page and enter your E-mail address. For further support with your account, call us at (800) 648-6657 or E-mail us at .

6. Who can use UED.net for research information?

Anyone can use UED.net for product research. To place an online order, however, you must first create an account with us. You may also call a customer service representative at (800) 648-6657 to place your order.

7. How do I place an Order?

You can place an order by phone, by fax, or by using our online ordering system.

8. What forms of payment does UED accept?

We accept Visa, Mastercard, Discover, and American Express for all orders. Our business customers may also receive shipments C.O.D. or on Net 30 Terms with pre-approval. For more information, please contact a customer service representative at (800) 648-6657.

9. How long does it take for my items to ship?

If an item is in stock, and your order is received before 3:45 CST, we will make every effort to ship your order the same day. However, if a part is not in stock, we usually receive and ship the part within 2 - 5 business days at no additional charge.

10. How do I get my order?

We ship most orders via FedEx to arrive within two days. Should you need your order right away, you can request overnight delivery at an additional charge. If you wish to have the shipment billed to your FedEx account, provide us with your account information.

If you live in the area, you may pick up your order at our warehouse, located in Beecher, IL. Please indicate "Will Call" when you place your order as preferred ship method. For your convenience, we request that you call before picking up your order so we may ensure it is ready upon your arrival.


11. Which manufacturers does UED carry?

Union Electronic Distributors carries parts from hundreds of manufacturers! To see a complete list, take a look at our Line Card.

12. How do I use the batch order entry system?

To use the batch order system, visit our Batch Order Input page and follow the easy instructions. You can copy part numbers directly from a spreadsheet or word processor!

13. What kind of warranty do I receive with my parts?

All of our parts are covered by their manufacturer's warranty. Union Electronic Distributors does not offer an additional warranty. For more information, please visit our UED Company Policies page. If this information does not answer your question, please contact us at so we may assist you.

14. My part has been discontinued, how can I find a replacement?

Our Product information pages often have substitution and model information for discontinued parts. If you can't find the part you're looking for, please give us a call at (800) 648-6657 and we will be happy to assist you.

15. My part is out of stock, will UED order it for me?

Yes, we will make every effort to get you the parts you need! Please contact us for more information.

16. How can I get technical support?

To contact us about technical support issues, you can call us at (800) 648-6657 during business hours, or send us an E-mail at .

17. I'm receiving an error message, how can I get help?

We're sorry for any inconvenience this may cause. We will try to resolve the issue as soon as possible. Please call us at (800) 648-6657 or E-mail us at to report your problem.

18. Does Union Electronic Distributors perform repairs or installations?

No, we do not do repairs or installations. We are a parts distributor.

19. Is ordering on UED.net safe and secure?

Yes, we protect your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your personal information.

20. What does UED.net do with my personal information?

Union Electronic Distributors knows the importance of protecting your privacy. The information we collect is used to improve the content of our web pages and to customize its content and layout. This information is not shared with other organizations. UED welcomes your comments and questions about your privacy. We can be reached via E-mail at or you can reach us by telephone at (800) 648-6657.


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Phone:(800)648-6657  Fax:(800)438-6466  E-mail:
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