4. How can I register for a UED.net Account?
Top
To create a new UED.net Account, simply go to the
New
User Registration page and follow the instructions.
5. What if I lost my password? Top
If you have lost your password, go to the
Forgot
Password page and enter your E-mail address. For further support
with your account, call us at (800) 648-6657 or E-mail us at
.
6. Who can use UED.net for research information?
Top
Anyone can use UED.net for product research. To place an online
order, however, you must first create an account with us. You
may also call a customer service representative at (800) 648-6657
to place your order.
7. How do I place an Order? Top
You can place an order by phone, by fax, or by using our online
ordering system.
8. What forms of payment does UED accept?
Top
We accept Visa, Mastercard, Discover, and American Express for
all orders. Our business customers may also receive shipments
C.O.D. or on Net 30 Terms with pre-approval. For more information,
please contact a customer service representative at (800) 648-6657.
9. How long does it take for my items to ship?
Top
If an item is in stock, and your order is received before 3:45
CST, we will make every effort to ship your order the same day.
However, if a part is not in stock, we usually receive and ship
the part within 2 - 5 business days at no additional charge.
10. How do I get my order? Top
We ship most orders via FedEx to arrive within two days. Should
you need your order right away, you can request overnight delivery
at an additional charge. If you wish to have the shipment billed
to your FedEx account, provide us with your account information.
If you live in the area, you may pick up your order at our
warehouse, located in Beecher, IL. Please indicate "Will
Call" when you place your order as preferred ship method.
For your convenience, we request that you call before picking
up your order so we may ensure it is ready upon your arrival.
11. Which manufacturers does UED carry?
Top
Union Electronic Distributors carries parts from hundreds of manufacturers!
To see a complete list, take a look at our
Line
Card.
12. How do I use the batch order entry system?
Top
To use the batch order system, visit our
Batch
Order Input page and follow the easy instructions. You can
copy part numbers directly from a spreadsheet or word processor!
13. What kind of warranty do I receive with
my parts? Top
All of our parts are covered by their manufacturer's warranty.
Union Electronic Distributors does not offer an additional warranty.
For more information, please visit our
UED
Company Policies page. If this information does not answer
your question, please contact us at
so we may assist you.
14. My part has been discontinued, how can
I find a replacement? Top
Our Product information pages often have substitution and model
information for discontinued parts. If you can't find the part
you're looking for, please give us a call at (800) 648-6657 and
we will be happy to assist you.
15. My part is out of stock, will UED order
it for me? Top
Yes, we will make every effort to get you the parts you need!
Please contact us for more information.
16. How can I get technical support? Top
To contact us about technical support issues, you can call us
at (800) 648-6657 during business hours, or send us an E-mail
at
.
17. I'm receiving an error message, how can
I get help? Top
We're sorry for any inconvenience this may cause. We will try
to resolve the issue as soon as possible. Please call us at (800)
648-6657 or E-mail us at
to report your problem.
18. Does Union Electronic Distributors perform
repairs or installations? Top
No, we do not do repairs or installations. We are a parts distributor.
19. Is ordering on UED.net safe and secure?
Top
Yes, we protect your information during transmission by using
Secure Sockets Layer (SSL) software, which encrypts your personal
information.
20. What does UED.net do with my personal
information? Top
Union Electronic Distributors knows the importance of protecting
your privacy. The information we collect is used to improve the
content of our web pages and to customize its content and layout.
This information is not shared with other organizations. UED welcomes
your comments and questions about your privacy. We can be reached
via E-mail at
or you can reach us by telephone at (800) 648-6657.
